| Company | Tech Mahindra |
| Job Role | Customer Retention – Voice / Blended |
| Experience | 1 – 5 years |
| Qualification | UG/PG |
| Industry | BPM / BPO |
| Location | Hyderabad |
| Salary | 3.75-5.5 Lacs P.A. |
| Work Type | Full Time |
| Primary Skills | international voice process Bpo Voice International Voice |
| Apply | Click here to apply |
About Company:
Tech Mahindra is a leading provider of digital transformation, consulting, and business re-engineering services. They are committed to delivering innovative solutions and enhancing customer experiences across various industries.
Job Description:
The Customer Retention – Voice / Blended position at Tech Mahindra involves managing customer inquiries, resolving issues, and ensuring customer satisfaction through both voice and blended channels.
Responsibilities:
Handle customer queries and provide effective solutions
Proactively engage with customers to build relationships and ensure retention
Track customer satisfaction and promptly resolve any issues or concerns.
Collaborate with internal teams to improve processes and service quality
Qualification:
Bachelor’s degree in Business Administration or relevant field
Proven experience in customer service or retention roles
Excellent communication skills and customer-centric approach
Skills:
Excellent interpersonal skills with a proven ability to build strong relationships with customers.
Proficiency in CRM software and customer service tools
Problem-solving abilities and adaptability to changing customer needs
Join Tech Mahindra’s dynamic team and contribute to enhancing customer retention through effective communication and relationship-building strategies.
